by | Mar 21, 2024

It’s 2024: Your ABA Data Collection App and Web Browser Should Have the Same User Experience

The New Standard of Usability – Anytime, Anywhere

Remember the web-to-mobile crisis that hit Facebook in the late 2000s? At the time, it
was seen as a significant risk to the tech giant’s future. Fast forward to today, many
ABA therapy technology companies find themselves in a similar quagmire. Initially
starting with web-only platforms, they tacked on mobile interfaces as an afterthought,
leading to what we now recognize as a serious oversight.


The Practical Challenges of Separate Web and App Interfaces


When web and app experiences feel like they’re from two different eras, users are the
ones who suffer. They’re forced to master two systems instead of one, doubling the
learning curve and halving the efficiency. It’s not just about user frustration; this
separation creates real data synchronization headaches. If one platform updates
without considering the data on the other, you’ve got a recipe for data integrity disaster.

But the implications stretch beyond usability. Separate platforms can spell technical
disasters, risking outages that can cripple entire systems. The healthcare sector has
seen its share of such fiascos, where misaligned data syncing caused significant
downtime, affecting critical patient services.


Some companies have attempted to patch up this issue by linking devices with a web
browser. However, this band-aid solution opens up a Pandora’s box of other challenges,
from data loss to compliance risks.


Embracing React Native for Responsive Design


The answer may lie in embracing technologies like React, which ensures responsive,
consistent design across devices. This isn’t just a nice-to-have; it’s rapidly becoming the
gold standard in app development.


Facebook tackled the web-to-mobile crisis by developing React Native, which brought
modern web techniques to mobile development. This solution allowed Facebook
engineers to build apps with a consistent user experience across web and mobile
platforms, leveraging the benefits of React, like declarative UIs, while still using native
components. React Native was a game-changer, enabling faster development cycles
and cross-platform work without compromising on the quality of the user experience.


Unlike Facebook, legacy ABA tech platforms lack the resources needed to engineer
such an elegant solution. Instead, they often pass the buck to their customers,
expecting them to juggle between disjointed systems. Thankfully, the technology that
Facebook developed is now being used by startups like Raven Health, unleashing the
power of the platform and giving clinicians a clean, unified mobile/web experience. It’s
2024, and it’s time for ABA tech to catch up — ensuring that therapists can focus on
what they do best… without technology getting in the way.